Social Media Crisis Communications

Through our bespoke research and consulting we help some of the world’s biggest companies manage cope with crisis communications.

We utilise professional news reporters and researchers in combination with the latest social media monitoring tools to provide “breaking news” insight on customer and other stakeholder issues that impact their business, and we provide crisis maps to charting how a social media storm will play out among key influencers.

We have helped FTSE 100 and Fortune 500 companies:

  • take the pulse of public sentiment towards a mega-merger with a competitor
  • understand how investors were like to vote on a major rights issue
  • monitor a series of anti-company protests being organised online
  • evaluate the environmental reputational risks of capital works investments
  • analyse the marketing success of a new product recently brought to market
  • plan how to capitalise on the success of £100 million brand campaign

Contact us to learn more about how we approach crisis communications reporting and reputation management.