Get in Touch With Us

Got a question about something you read on customcommunication.co.uk, spotted an error, or want to suggest a brand for us to look at? This page covers how to reach us and what sort of messages we're best placed to help with.

How to Reach Our Team

Email is the best way to get hold of us. Send your message to [email protected] and a member of the team will read it — we don't rely on automated replies to stand in for a proper answer. Where possible, include a short summary of what your message is about so we can get back to you with something useful rather than a generic response.

We aim to reply within a couple of working days. During busier periods it can take a little longer, but every message gets read and answered by a person.

What We Can Help With

• Questions about our reviews or ratings — if you'd like more detail on how a particular casino on our list of the best non-Gamstop casinos was assessed, ask and we'll explain our reasoning.
• Corrections — welcome offers, terms and licensing details change often. If you spot something on the site that looks out of date, tell us and we'll check it.
• Site feedback — thoughts on how we could make the comparisons or write-ups more useful are genuinely welcome.
• Partnership or listing enquiries — if you represent a gambling brand and want to discuss coverage on the site, introduce yourself and outline what you have in mind. We're upfront that commercial relationships exist on this site, but they never decide where a brand sits in our rankings.
• Concerns about gambling harm — if you or someone you know is finding gambling difficult to control, mention this in your message and we'll point you towards independent support organisations. We're not a support service ourselves, but we won't ignore a message like this.

What This Page Isn't

This is a general enquiries channel, not a customer support line for any of the casinos we cover. If you have an issue with a deposit, a withdrawal, a bonus, or your account at a specific site — including any of the brands featured on customcommunication.co.uk such as Betmica, Kikibet or Betninja — that has to go through the casino's own support team, since we have no access to player accounts and can't intervene in individual disputes. We can, however, take feedback about a brand's service into account when we next review our rankings.

Before You Write In

A few things help us answer faster:

1. Check whether the answer is already on the relevant page — our guide to non-Gamstop casinos covers eligibility, self-exclusion, payment methods and how we rank brands in detail.
2. If your query relates to a specific casino's offer or terms, name the brand and, where relevant, the offer you're referring to.
3. Keep bonus or account-specific questions for the casino's own support channels — we can't access those on your behalf.

Our Approach to Accuracy

We update our content when terms change or when readers flag something that no longer looks right, and correspondence plays a genuine part in that process. If something published here has affected your understanding of a brand, an offer, or how these sites work in the UK, we want to hear about it. Reminder: gambling on this site's covered brands is intended for readers aged 18 and over.

Thanks for taking the time to read this far — we look forward to your message.